Policies and forms
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Refund Policy
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All refund requests go to info@calgarycityfc.ca
• An Administration fee applies and will be deducted from all refunds. Grassroots $50 and CMSA $100
• There will be NO refunds granted or issued after September 16th, 2024
• The timeline for receiving a refund will be 8 to 12 weeks from receipt of the refund request.
DEADLINES
Non-injury-related refunds by September 16th, 2024
Injury-related (with doctor's note) Refunds might be offered on a case-by-case basis to be determined by the cost already incurred in the program.
Moving/relocating (with proof) Refunds might be offered on a case-by-case basis to be determined by the cost already incurred in the program.
CONDITIONS FOR REFUND
Will ONLY be considered under the following circumstances:
• Request is received before the deadline.
• For non-injury-related requests - the player has not yet been placed on a team.
• Change family circumstances, by moving out of the city or country.
• Injury to a player that will be medically deemed unable to play for the remainder of the season, accompanied by a doctor’s note.
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If the Club is shut down due to COVID-19, the club will provide alternative and rescheduled programming consistent with the value of the services paid for. If the Club cannot provide the full value of the benefits paid for, a credit for future programming will be considered. Depending upon the circumstances, the Board of Directors may, in its sole discretion, offer partial refunds credited to his/her Calgary City FC player account to be used towards a future similar or identical program.
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Calgary City FC family AID
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At our club, we are community-oriented, helping each other. We understand that not all families have the same opportunities.
- Our club offers payment installments (3), or you can make one full payment.
- Three or more Sibling Discounts as part of our commitment to families, we offer a $100 discount when you register all 3 or more siblings to any of our CMSA programs U7 and Up.
- First-Time Club Players If your child has NEVER been registered with a club before, we would like to welcome you with a $25 discount on your first registration for any CMSA programs.
- New Referral Invite a NEW friend to join our club, and as an appreciation, you will receive a 10% discount on your own registration fees which can be credited to your account.
- Free shoe exchange (Bring a pair or Take a pair) Donate your clean & gently used soccer shoes, or other gear for those who may need it. PLEASE ASK THE COACHES ABOUT THE SHOE EXCHANGE.
- FINANCIAL ASSISTANCE To apply for financial assistance, please complete the applications online listed below, and submit completed applications and CC to info@calgarycityfc.ca • KidSport •Jumpstart • Their Opportunity (new)
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Safe Sport
https://abuse-free-sport.ca/helpline
Complaints and Dispute Resolution
How to recognize and prevent BULLYING
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CMSA League and Regulations
CMSA website: https://calgaryminorsoccer.demosphere-secure.com/
Weather Protocol and field Closure information
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Insurance
Registered CMSA participants are covered under Alberta Soccer Insurance protecting players during CMSA league activities (practice, games, training, etc.), tournaments and competitions. With the submission of a travel permit to CMSA, Team Travel Insurance is also covered (injuries on and off the field within Canada).
Visit https://albertasoccer.com/member-services/insurance/ for additional information or to make a claim; if you are injured in a sanctioned game or practice, please fill out the Sports Accident Claim form within 30 days. Common types of claims include ambulance fees, Physiotherapy and Blanket Dental.
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