Policies and forms
Refund Policy
At the discretion of the Club, players who withdraw may receive some refund, depending on the timing of the withdrawal and/or the reasons for the withdrawal. All refunds are subject to the withholding of the non-refundable administration fee of 20% of the total amount paid, plus an amount to cover costs already incurred on the player's behalf.
Formal requests for refunds must be made in writing to info@calgarycityfc.ca
CMSA Competitive Outdoors Program: Before APRIL 03, 2023
Technical Programs, Camps and Events: 8 business days before the first training day, camp or event.
Special circumstances:
In either of these cases, the amount of the refund, if any, will be decided on a case-by-case basis and approved by the board.
1. Injury or critical illness to the player early in the season that will not allow them to play for the rest of the season (please provide a physician’s note to Club administration).
2. Change in family circumstances early in the season, such as moving away from the city
If the Club is shut down due to COVID-19, the club will provide alternative and/or rescheduled programming consistent with the value of the services paid for. If the Club cannot provide the full value of the benefits paid for, a credit for future programming will be considered. Depending upon the circumstances, the Board of Directors may, in its sole discretion, offer partial refunds credited to his/her Calgary City FC player account to be used towards a future similar or identical program.
Calgary City FC Code of Conduct
ALL members:
Parents, technical trainers, committee members, volunteers and team officials are expected to adhere to the Calgary City FC Code of Conduct. Any members adjudged to be in breach of the stipulations laid out in the Code of Conduct as outlined below, may be subject to suspension or termination of membership, volunteer roles, coaching duties without refund or option of appeal.
Discipline decisions will be determined by the club’s Technical Director or Board of directors.
All members and team officials shall act respectfully towards other members and team officials, club and league representatives, opposing players, parents, and league referees. Disrespectful behaviour may include, but is not limited to; bullying, derogatory comments and gestures, instigating and aggressive language or actions, violence and all other forms of harassment as identified in the Calgary Minor Soccer Association Harassment Policy.
Calgary City FC adheres to CMSA Policies and Regulations, including:
Concussion Guidelines for the Parents/Caregivers
Concussion Guideline for Coaches/Trainers
• Privacy
• Discipline and Code of Conduct: Team Officials, Players, Parents
Insurance
Registered CMSA participants are covered under Alberta Soccer insurance protecting players during CMSA league activities (practice, games, training, etc.), tournaments and competition. With submission of a travel permit to CMSA, Team Travel Insurance is also covered (injuries on and off the field within Canada).
Visit https://albertasoccer.com/member-services/insurance/ for additional information or to make a claim; if you are injured in a sanctioned game or practice, please fill out the Sport Accident Claim form within 30 days. Common types of claims include: ambulance fees, Physiotherapy and Blanket Dental.