Policies and forms
All refund requests go to firstname.lastname@example.org
• An Administration fee applies and will be deducted from all refunds. Grassroots $50 and CMSA $100
• There will be NO refunds granted or issued after October 13, 2023
• The timeline for receiving a refund will be 8 to 12 weeks from receipt of the refund request.
Non-injury related refunds (October 13, 2023)
Injury related (with doctor's note) Refunds might be offered on a case-by-case basis to be determent by the cost already incurred in the program.
Moving/relocating (with proof) Refunds might be offered on a case-by-case basis to be determent by the cost already incurred in the program.
CONDITIONS FOR REFUND
Will ONLY be considered under the following circumstances:
• Request is received prior to the deadline.
• For non-injury related requests - the player has not yet been placed on a team.
• Change in family circumstances, by moving out of the city or country.
• Injury to a player that they will be medically deemed unable to play for the remainder of the season, accompanied by a doctor’s note.
If the Club is shut down due to COVID-19, the club will provide alternative and/or rescheduled programming consistent with the value of the services paid for. If the Club cannot provide the full value of the benefits paid for, a credit for future programming will be considered. Depending upon the circumstances, the Board of Directors may, in its sole discretion, offer partial refunds credited to his/her Calgary City FC player account to be used towards a future similar or identical program.
Calgary City FC Code of Conduct
Parents, technical trainers, committee members, volunteers and team officials are expected to adhere to the Calgary City FC Code of Conduct. Any members adjudged to be in breach of the stipulations laid out in the Code of Conduct as outlined below, may be subject to suspension or termination of membership, volunteer roles, coaching duties without refund or option of appeal.
Discipline decisions will be determined by the club’s Technical Director or Board of directors.
All members and team officials shall act respectfully towards other members and team officials, club and league representatives, opposing players, parents, and league referees. Disrespectful behaviour may include, but is not limited to; bullying, derogatory comments and gestures, instigating and aggressive language or actions, violence and all other forms of harassment as identified in the Calgary Minor Soccer Association Harassment Policy.
Registered CMSA participants are covered under Alberta Soccer insurance protecting players during CMSA league activities (practice, games, training, etc.), tournaments and competition. With submission of a travel permit to CMSA, Team Travel Insurance is also covered (injuries on and off the field within Canada).
Visit https://albertasoccer.com/member-services/insurance/ for additional information or to make a claim; if you are injured in a sanctioned game or practice, please fill out the Sport Accident Claim form within 30 days. Common types of claims include: ambulance fees, Physiotherapy and Blanket Dental.